Privacy Policy

Privacy Policy

This Privacy Policy was last updated on 2021-10-22 04:40:03

This Privacy Policy was last updated on November 11, 2020.



 



Thank you for joining our online learning marketplace. We at Keet Edutech & Tech Solution Pvt Ltd (“KEET”, “KEET Classroom” “we”“us”) respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal data.



Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use the KEET website, mobile applications or related services (the “Services”).



By using the Services, you agree to the terms of this Privacy Policy. You shouldn’t use the Services if you don’t agree with this Privacy Policy or any other agreement that governs your use of the Services.



1. What Data We Get



1.1 Data You Provide to Us



We may collect different data from or about you depending on how you use the Services. Below are some examples to help you better understand the data we collect.



When you create an account and use the Services, including through a third-party platform, we collect any data you provide directly, including:









In order to use certain features (like enrolling in a course), you need to create a user account. When you create or update your account, we collect and store the data you provide, like your email address, password, gender, and date of birth, and assign you a unique identifying number (“Account Data”).


You can also choose to provide profile information like a photo, headline, website link, social media profiles, or other data. Your Profile Data will be publicly viewable by others.



Parts of the Services let you interact with other users or share content publicly, including by posting reviews on a course page, asking or answering questions, sending messages to students or instructors, or posting photos or other work you upload. Such shared content may be publicly viewable by others depending on where it is posted.



When you enroll in and take courses, we collect certain data including which courses, assignments and quizzes you’ve started and completed; your exchanges with instructors, teaching assistants, and other students; and essays, answers to questions, and other items submitted to satisfy course requirements.



If you make purchases, we collect certain data about your purchase (such as your name and zip code) as necessary to process your order. You must provide certain payment and billing data directly to our payment processing partners, including your name, credit card information, billing address, and zip code. For security, KEET does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.



If you are an instructor, you can enter your PayPal email ID, or you bank account details like Back Account Number, Bank Name, IFSC Code and SWIFT code (for non Indian bank account). When you link a payment account, we collect and use certain information, including your payment account email address, account ID, physical address, or other data necessary for us to send payments to your account. In order to comply with applicable laws.



If you use the thire-party sign in method to sign in then we collect your name and email address for the record to give you access in future.



2. How We Get Data About You



2.1 Analytics



We use third-party browser and mobile analytics services like Google Analytics, Microsoft Clarity, and Facebook Pixel on the Services. These services use Data Collection Tools to help us analyze your use of the Services, including information like the third-party website you arrive from, how often you visit, events within the Services, usage and performance data, and where the application was downloaded from. We use this data to improve the Services, better understand how the Services perform on different devices, and provide information that may be of interest to you.



2.2 Online Advertising



We use third-party advertising services like Taboola, Facebook, Google’s ad services, and other ad networks and ad servers to deliver advertising about our Services on other websites and applications you use. The ads may be based on things we know about you, like your Usage Data and System Data (as detailed in Section 1), and things that these ad service providers know about you based on their tracking data. The ads can be based on your recent activity or activity over time and across other sites and services, and may be tailored to your interests.



Depending on the types of advertising services we use, they may place cookies or other tracking technologies on your computer, phone, or other device to collect data about your use of our Services, and may access those tracking technologies in order to serve these tailored advertisements to you. To help deliver tailored advertising, we may provide these service providers with a hashed, anonymized version of your email address (in a non-human-readable form) and content that you share publicly on the Services.



When using mobile applications you may also receive tailored in-app advertisements. Apple iOS, Android OS, and Microsoft Windows each provide their own instructions on how to control in-app tailored advertising. For other devices and operating systems, you should review your privacy settings or contact your platform operator.



3. What We Use Your Data For



We use the data we collect through your use of the Services to:



 




  • Provide and administer the Services, including to display customized content and facilitate communication with other users;

  • Process your requests and orders for courses, products, specific services, information, or features;

  • Communicate with you about your account by:

    • Responding to your questions and concerns;

    • Sending you administrative messages and information, including messages from instructors and teaching assistants, notifications about changes to our Service, and updates to our agreements;

    • Sending you information and in-app messages about your progress in courses, rewards programs, new services, new features, promotions, newsletters, and other available courses (which you can opt out of at any time);

    • Sending push notifications to your wireless device to provide updates and other relevant messages (which you can manage from the “options” or “settings” page of the mobile app);



  • Manage your account preferences;

  • Facilitate the Services’ technical functioning, including troubleshooting and resolving issues, securing the Services, and preventing fraud and abuse;

  • Solicit feedback from users;

  • Market and administer surveys and promotions administered or sponsored by KEET;

  • Learn more about you by linking your data with additional data through third-party data providers or analyzing the data with the help of analytics service providers;

  • Identify unique users across devices;

  • Tailor advertisements across devices;

  • Improve our Services and develop new products, services, and features;

  • Analyze trends and traffic, track purchases, and track usage data;

  • Advertise the Services on third-party websites and applications;

  • As required or permitted by law; or

  • As we, in our sole discretion, otherwise determine to be necessary to ensure the safety or integrity of our users, employees, third parties, the public, or our Services.



4. Who We Share Your Data With



We may share your data with third parties under the following circumstances or as otherwise described in this Privacy Policy:




  • With Your Instructors: We share data that we have about you (except your email address) with instructors or teaching assistants for courses you enroll in or request information about, so they can improve their courses for you and other students. This data may include you name, which course you enrol, purchace value of course and discount coupon used (if any). If we collect additional data about you (like age or gender), we may share that too. We will not share your email address with instructors or teaching assistants. We also enable our instructors to implement Google Analytics on their course pages to track sources of traffic to their courses and optimize their course pages.

  • With Other Students and Instructors: Depending on your settings, your shared content and profile data may be publicly viewable, including to other students and instructors. If you ask a question to an instructor or teaching assistant, your information (including your name) may also be publicly viewable by other users.

  • With Service Providers, Contractors, and Agents: We share your data with third-party companies who perform services on our behalf, like payment processing, data analysis, marketing and advertising services (including retargeted advertising), email and hosting services, and customer services and support. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.

  • With Analytics and Data Enrichment Services: As part of our use of third-party analytics tools like Google Analytics and data enrichment services like Clearbit, we share certain contact information, Account Data, System Data, Usage Data.

  • To Power Social Media Features: The social media features in the Services (like the Facebook Like button) may allow the third-party social media provider to collect things like your IP address and which page of the Services you’re visiting, and to set a cookie to enable the feature. Your interactions with these features are governed by the third-party company’s privacy policy.

  • For Advertising: If we decide to offer advertising in the future, we may use and share certain System Data and Usage Data with third-party advertisers and networks to show general demographic and preference information among our users. We may also allow advertisers to collect System Data through Data Collection Tools, and to use this data to offer you targeted ad delivery to personalize your user experience (through behavioral advertising) and undertake web analytics. Advertisers may also share with us the data they collect about you. To learn more or opt out from participating ad networks’ behavioral advertising. Note that if you opt out, you’ll continue to be served generic ads.

  • For Security and Legal Compliance: We may disclose your data to third parties if we (in our sole discretion) have a good faith belief that the disclosure is:

    • Permitted or required by law;

    • Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding;

    • Reasonably necessary as part of a valid subpoena, warrant, or other legally-valid request;

    • Reasonably necessary to enforce our Terms of Use, Privacy Policy, and other legal agreements;

    • Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues; or

    • Reasonably necessary in our discretion to protect against imminent harm to the rights, property, or safety of KEET, our users, employees, members of the public, or our Services.

    • We may also disclose data about you to our auditors and legal advisors in order to assess our disclosure obligations and rights under this Privacy Policy.



  • During a Change in Control: If KEET undergoes a business transaction like a merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets, we may share, disclose, or transfer all of your data to the successor organization during such transition or in contemplation of a transition (including during due diligence).

  • After Aggregation/De-identification: we can disclose or use aggregate or de-identified data for any purpose.

  • With Your Permission: with your consent, we may share data to third parties outside the scope of this Privacy Policy



5. Our Policy Concerning Children



We recognize the privacy interests of children and encourage parents and guardians to take an active role in their children’s online activities and interests. Children under 13 (or under 16 in the European Economic Area) should not use the Services. If we learn that we’ve collected personal data from a child under those ages, we will take reasonable steps to delete it.



Parents who believe that KEET may have collected personal data from a child under those ages can submit a request that it be removed to [email protected]



6. Updates & Contact Info



6.1 Modifications to This Privacy Policy



From time to time, we may update this Privacy Policy. If we make any material change to it, we will notify you via email, through a notification posted on the Services, or as required by applicable law. We will also include a summary of the key changes. Unless stated otherwise, modifications will become effective on the day they are posted.



As permitted by applicable law, if you continue to use the Services after the effective date of any change, then your access and/or use will be deemed an acceptance of (and agreement to follow and be bound by) the revised Privacy Policy. The revised Privacy Policy supersedes all previous Privacy Policies.



6.2 Interpretation



Any capitalized terms not defined in this policy are defined as specified in KEET's Terms of Use



6.3 Questions



If you have any questions, concerns, or disputes regarding our Privacy Policy, please feel free to contact our privacy team (including our designated personal information protection manager) at [email protected]keet.in.